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We tracked whether each company’s telephone number, live chat, email addresses and support forms were easy to find.We liked the dedicated clementine theme of A Small Orange, but their phone number (if it exists) is hidden behind a customer portal — you need to be a current client before you can get someone on the phone. And that’s in addition to their live chat and ticketed support system.We look at exactly what "shared hosting" means below, but the upshot is that this service tier gets your website online for cheap — you won’t have to pay for hardware you don’t need yet.(If your company becomes an overnight success, our top picks all allow you to scale up to more expensive, feature-rich tiers).Opening up a knowledge base like Hostony’s, however, feels like a direct connection to an episode of : You're met with a warren of files within folders within folders that leave you questioning why you're there.We looked for hosts which clearly listed service tiers, the differences between those tiers, and how much we could expect to pay for each.
, Web Hosting Buzz, Webhostinghub, Web Intellects, Webline Services, West Host Before we committed to signing up for a trial month or three, we evaluated the websites of all 49 web hosts.If not, they continue pinging it until they get a response.It’s a massive undertaking for the — no joke — thousands of web hosts out there.101sitehosting.com, 1and1, 247-host, 3Essentials Hosting, A Small Orange, Acenet, AN Hosting, Arvixe , Avahost, Big Scoots, Blue Host, Canaca, Core Commerce, Downtown Host, eleven2, Fast Comet, Fat Cow, Giga Pros, Glow Host, Go Daddy, Green Geeks, Hoster PK, Host Gator, Host Nine.We preferred websites like eleven2 (top), which made it easy to compare features, rather than not giving enough detail (IX Hosting, bottom right), or providing nonsensical labels for service tiers (Mocha Hosting, bottom left). The incredibly low prices advertised on the front page were sometimes only an option if you signed up for a company’s longest-term contract, for example.Some companies also tack on a “setup fee” if you sign up for a month-long contract.
If your website is a house, your web host owns the land the house sits on, making sure that you have utilities and road access.